Business Support Host

Job Title: Business Support Host

Contract: Permanent

Hours: Full Time, 37 hours, Monday to Thursday, 8:30am to 4:30pm and Friday 8:30am -1:30pm

Location: Warwick

Salary: £22,051 to £23,492 per annum, plus an annual bonus of 3% and an additional discretionary annual bonus of up 10%

Benefits: 22 days annual leave, (increasing to 32 days with service) plus bank holidays, parking permit, a contributory pension scheme, paid overtime at ‘time and a half’, EAP programme, private healthcare after length of service.

We are working exclusively with our client to recruit for a Business Support Host, this is an exciting opportunity to join our client, a well-established industry leader based over several sites in Warwick. The successful candidate will be a professional and confident individual with an excellent eye for detail. You will be working alongside another Business Support Host and the role will rotate on a 2-weekly basis. The first part is working front of house on reception; meeting and greeting clients, answering the switchboard and completing general administration. The 2nd part of the role as a host is to ensure a five-star service is delivered to colleagues and clients and ensuring meeting rooms are set up and operational. This is a crucial role within the business, creating a first impression for all clients and providing support to a high standard. The successful candidate will need an approachable can-do attitude and a willingness to go the extra mile.

Duties include:

• Offering a friendly and professional greeting to all visitors, including external clients and internal staff.
• Handle incoming calls through the switchboard professionally, efficiently, and accurately, ensuring calls are properly screened and directed to the appropriate team members in the correct department.
• Prepare and dispatch parcels via courier and Royal Mail upon staff request, ensuring delivery instructions are precise. Coordinate with couriers as necessary, ensuring a smooth and complete service.
• Ensure that visitors and employees attending meetings have access to hot and cold beverages, lunches, and snacks upon request. The focus should be on the quality and presentation of the service, and proper care is to be taken in handling and storing food and beverages. Maintaining discretion, quietness, and efficiency is crucial when entering and exiting meetings.
• Collaborate with the Facilities Manager and cleaning staff to promptly report any maintenance/cleaning issues identified in meeting rooms or observed during daily building walkthroughs.
• Working closely with the co-Business Support Host to ensure comprehensive task coverage and fair allocation. Ensuring clear and effective communication methods for task allocation, ensuring mutual satisfaction with weekly task distribution.

Skills and experience required:

• Previous experience in a customer facing role.
• Confident and professional with a passion for providing exceptional customer service.
• Effective and methodical planning combined with the ability to prioritise tasks accordingly.
• Excellent communication skills, both verbal and in writing.
• Good attention to detail, conscientious and takes pride in the output of work.
• Flexible and adaptable to meet business demands.
• The ability to work in a discreet and confidential manner.
• Well presented, taking pride in their appearance.

If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position. Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd. Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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