Description
Do you want a role where you can make a difference?
What you’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform
- Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
- Someone with an empathetic approach
- Good standard of English and ability to enter data into systems accurately
- Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
- Competitive rates of pay, dependent of experience, typically £12.12 per hour
- Fantastic Colleague benefits
- Supportive and friendly team
- Extensive training from initial induction and throughout your career
- Career development opportunities
- Safe, secure and contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you’ll be making a positive difference every day
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