Description

Case Coordinator/Customer Service Administrator – Legal Sector

1x 12 Month Fixed Term Contract

Glasgow City Centre based

I am currently recruiting for a Case Coordinator/Customer Service Administrator, to join our client who are a well established legal firm in the City Centre of Glasgow. This is a full time, 12 month Fixed Term Contract and a fantastic opportunity for someone looking for a career within the Legal sector!

This will be office based initially, however after 3 months and after being fully trained you will have the option to work from home 1 day a week. You will work Monday – Friday 9am – 5pm. The salary for this position will be 24,000 per annum.

Duties and Responsibilities:

  • Handle inbound and outbound calls with potential clients to gather financial details and statements. Forward collected information to the vetting team for review and decision-making

  • Accurately input and update client data in the system

  • Inform clients of the vetting team’s decision regarding their case outcome

  • Send legal documents, request identification, and proof of address in accordance with anti-money laundering regulations. Review and verify received paperwork and identification

  • Assign cases to fee earners promptly and ensure all necessary client risk assessments are completed

  • Coordinate documents with partners & support with aspects of administration

  • Monitoring coordinator inbox, where you will be responsible for keeping this up to date and clear

Skills and Experience required:

  • Comfortable with call handling
  • Have experience within a customer service/administrative background
  • Comfortable gathering the data from clients regarding Personal Injury cases
  • Works well under pressure
  • Has a great telephone manner and is comfortable engaging with solicitors and customers on phone and via email
  • Comfortable working in a professional office environment
  • Has excellent communication skills

Please apply now or contact Alice at the Glasgow office on alice.barr@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.