Description
Your new role
Your new role…
Sofology is way more than just a sofa… The sofa sits at the heart of the home, and we know how much that means to our customers. Making sure our customers have a smooth running experience is the main aim of our central operations team.
So whether it’s about keeping track of our stock, customer orders, or everything in between, with your brilliant Sofology knowledge you’ll help make sure our customer journey is always incredible.
A day in the life of…
A central operations administrator, you’ll spend your time doing so much more than just admin!! Here are just a few of the things you’ll be getting up to:
- You will be responsible for keeping our systems aligned to ensure that the customer can always be the focus.
- Our Stockfile accuracy is paramount to keeping stock moving through the full life cycle and you will play a huge part in this.
- Some orders need to be manually invoiced when they have failed systematically you will help to keep the business revenue accurate.
- Our stores need to be replenished to keep freestock moving out of the business and you will support in keeping this stock moving.
- As our store display ranges are regularly refreshed you will help to orchestrate the movement of the amazing new products into stores ready for sales.
- Many areas of the business may come to you for support to help them keep a customer journey on track so providing ad hoc support will be one of your many skills.
- Sometimes stock is not of a quality to be sold through one of our stores and it needs to exit the business and you will play a part in making it happen.
- Many of our customers chose to pay by finance and on occasion amendments are required so you will support the process to enable us to match our customers needs.
- You’ll leave no stone unturned on your quest to give your customers the rock star treatment, challenging the ‘we’ve always done it this way’ mindset at every opportunity.
- We sell our pristine stocked items through various channels and you will help ensure our pricing is accurate to help move the stock out quickly.
- You will ensure help with orders corrections when a customer journey doesn’t go as planned and amendments, cancellations and/or refunds are required.
- Ex customer stock needs to move quickly to the right destination. You will work through a grading criteria to ensure this happens.
- You will provide support for our retail stores with any administrative functions they cannot self serve.
In an ideal world…
You don’t need to have extensive administration experience to join us. All we ask for is a true passion for delivering that red carpet experience to our customers; a real team player with a desire to support the operational processes of the business.
We know that none of our customers are the same and that goes for our Sofologists too – there truly is a seat for everyone at Sofology!
Pay & Perks…
- Great basic salary with company bonus
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100’s of high street retailers.
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance – you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!
A little bit about Sofology…
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet – From browsing to buying and beyond, we always ensure a Very Important Customer experience – no ifs, no buts.
A Seat for Everyone – Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design – We’re a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
Sofology
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