Description
Claims Administrator
Monday-Friday 8:30am-5:00pm
Salary up to £26,000
Bristol
We are looking to recruit a Claims Administrator within our TPA team, based in our Bristol office on a hybrid basis.
The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.
Key Skills:
* Excellent degree of knowledge of property related claims and principles
* Excellent communication skills, both oral and written, including telephone manner
* High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
* Demonstrate personal and professional integrity and lead by example
* Good organisation / time management skills
* Ability to work and contribute positively as part of a team and in isolation
* Ability to work accurately under pressure, adhering to deadlines and service standards
* Ability to use your own initiative and have a positive / enthusiastic attitude
* Attention to detail and accuracy of information
* Minimum 2 years administration experience
The role involves:
* To demonstrate a high level of technical quality and service delivery
* To provide exceptional customer service at all times
* To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
* To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
* To promote and support the TCF principles
* To ensure adherence to contractual/Client SLA’s and KPI’s
The Package:
* Competitive salary
* Enhanced contributory pension
* Performance related bonus
* Flexible benefits
* Enhanced family leave
* Electric car scheme
* Voluntary benefits schemes
* Birthday holiday
* Share purchase scheme with interest free loans
Hours of work:
* Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office
