Description

Job Title:Home Property Claims Handler or Claims Processor

Location:Glasgow City Centre – Hybrid – Office based for a few times per week during probation period and then moving to home based with occasional office visits

Employment Type: Permanent, Full-time

About the company

Sedgwick Resource Solutions are recruiting a Home Property Claims Handler on behalf of one of our clients, one of the UKs leading insurers.

This is an opportunity for the right candidate to work with a company that offers flexible working, excellent benefits, and career progression. You will become part of a supportive team that upholds strong core values and thrive in a fast paced environment with plenty of opportunities for professional growth and development.

Your new role:

  • Be the Customers Go-To Person From the moment the claim is logged, youll be the main contact, making sure customers feel supported and kept in the loop.
  • Make Decisions with Confidence Youll have the freedom to decide on the best way forward for each claim, using your judgement and experience.
  • Use Technology to Make Life Easier Well give you access to digital tools, including live video tech, to help assess damage remotely and talk with customers or contractors on-site.
  • Work Together Youll liaise with suppliers, contractors, and internal teams to get claims resolved as efficiently and fairly as possible.
  • Stay Organised Youll manage each claim carefully, making sure all the right documents, costs, and decisions are in place.

Essential Skills

  • Youve Got Experience Youve worked in a property claims role before and are used to dealing with different types of people and situations.
  • Youre a Great Communicator You know how to explain things clearly and calmly, especially when customers are stressed or upset.
  • Youre Confident Making Decisions Youre comfortable weighing up information and deciding what needs to happen next.
  • Youre Keen to Grow Youre open to learning and ideally working towards a Cert CILA qualification (if you havent already started).
  • Youre Adaptable You like working in a changing environment and using new tech that makes your job easier.

What Youll Get:

  • Salary & Benefits A competitive salary tailored to your experience
  • Pension A Self-Invested Personal Pension Scheme (SIPP)
  • Learning & Development – Were big on development. From day one, youll have access to Sedgwick University our in-house learning platform with over 15,000 courses
  • Holidays 25 days holiday plus bank holidays
  • Flexibility Hybrid working from home and the office
  • Private Healthcare Cover that includes pre-existing conditions
  • Life Assurance & Income Protection Giving you and your family peace of mind
  • Employee Wellbeing Support Access to a wellbeing programme and support services
  • Extras Discounts on products and services, a cycle-to-work scheme, and more

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