Claims Handler – Vehicle Repair

Claims Handler – Vehicle Repair

Start Date: January 13th

Hours: 37.5 Hour per week. Monday- Friday 9am-5:30pm. This is a Hybrid position and you will be required to be in our Leicester office 1 day per week after your training.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.

Salary: £23,500

Training: 4 weeks – Fully in the office

Role purpose

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options when their vehicle has been deemed repairable.

Our main objective is to get our customer back on the road as quickly as possible.

As a repairable vehicle claims handler you will prioritise giving our customer a smooth journey throughout the process. You will be proactive with your caseload and keep our customers up to date with the repair journey of their vehicle.

It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.

What we’re looking for

• Outstanding customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.
• Excellent active listening skills.
• Natural ability to lead conversations.
• Proactive in your approach to work.
• Organisational skills with the ability to prioritise workload.
• Excellent verbal and written communication skills.
• High attention to detail.

What will you be doing?

• Making our customers claim repair journey as smooth as possible by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.
• Validating claims and policies.
• Ensuring system information is up to date and accurate. Demonstrating effective planning and organisational skills.
• Making and taking calls from internal and external stakeholders.
• Working towards department and business targets.
• Referring any suspected fraud cases to our Specialist Unit.
• Payment processing.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs.

We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There’s more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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