Description
Are you a passionate communicator with a strong background in events and experiential marketing? As Client Relationship Manager you will be joining a dynamic and experienced team and will play a pivotal role in maintaining and growing client relationships across an exciting and broad portfolio. Are you looking for a role offering 20 hours a week, Monday to Friday and based on site?
You will build and maintain strong relationships with new and existing clients, ensuring their satisfaction at every stage. You’ll work closely with Project Managers and the wider team to ensure projects are delivered with excellence, while identifying opportunities for growth and innovation.
Key Responsibilities
Develop and nurture long-term relationships with clients
Oversee Project Managers’ client interactions to ensure consistent, high-quality communication
Understand client goals and objectives to offer tailored, strategic solutions
Act as a key point of contact, providing regular updates and managing expectations
Handle feedback and concerns with empathy and professionalism
Proactively identify challenges and provide smart, timely solutions
Support business development through social media, newsletters, and website updates
Drive innovation and brand solutions that organically promote growth
Track account performance and ensure clients receive consistent value
Monitor client projects closely and provide strategic oversight
Work hand-in-hand with Project Managers to exceed client expectations
Monitor incoming leads via the Managing Director’s inbox and direct them appropriately
About you
We’re looking for a client-focused professional, who can confidently represent the brand and turn relationships into long-term partnerships.
Minimum 5 years’ experience in the events industry (live events, experiential, exhibitions, festivals)
Exceptional communication skills – written, verbal, and in-person
Strong organisational skills and a self-motivated, proactive attitude
A solid understanding of the industry landscape – including clients, suppliers, and competitors
Proficiency with Instagram, LinkedIn, Squarespace, and Mailchimp
The ability to create and format engaging digital content
A full UK driving license and access to your own vehicle
You’ll be part of a passionate, collaborative team that values creativity, client satisfaction, and innovation. Every day is different, every project is unique, and your voice and input will truly matter.
Ready to take your career to the next level? If you are interested and would like to find out more about the position, then please email Lucy at for further information. Alternatively, please apply with an up to date CV, preferably in word format with a cover letter outlining your relevant experience and explaining why you are interested in this role.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs
