Client Support Coordinator

Client Support Coordinator

Ask Jules is a small family business expanding rapidly throughout the United Kingdom. We are seeking additional individuals to join our dynamic team. This role is based in our office in Leeds, conveniently located near the train station.

As a Client Support Coordinator, you will be responsible for managing 10-15 university students with complex physical disabilities, and their PAs. Your primary duties will include providing lifestyle management services to these clients.

Responsibilities:

Assist clients in recruiting a team of Personal Assistants (PAs) to work for them while they are at university and/or home environment

Manage administrative tasks, including the onboarding of new PAs, training arrangements, rota creation and timesheets

Communicate with clients and PAs via email, phone to ensure the smooth operation of the service provided to clients

Visit clients at their university and/or home environments (travel expenses paid)

Work 1 in 4 weekends to cover the ‘on call ‘ shift. You will not be required to work in the office during the “on call” weekends. You will be provided with a company mobile phone and laptop, and your primary responsibility will be to manage emergencies over the weekend, if they arise (for example answering calls, organise emergency cover using bank staff)

Requirements:

Confident and ability to connect with people

Excellent verbal and written English skills, as the role involves frequent phone calls and completing forms and charts

Strong customer service skills

Ability to work independently and as part of a team

Good organisational skills

Ability to work well under pressure

Self-motivated and ambitious

Preferences:

Previous experience in the care setting would be advantageous

Previous experience working with clients with complex needs would be advantageous

Full driving licence and own car

Confident working on the telephone

Benefits:

Starting salary: £26,000 to £28,000 per annum

Yearly Staff bonus

Friendly informal working environment

28 days paid annual leave (including bank holidays)

AskJules is an equal opportunities employer. We are committed to safeguarding and promoting the independence and welfare of disabled adults and young people and expect our staff to share this commitment.

If you are excited by this amazing job opportunity, we would love to hear from you. Please send in a cover letter with your CV. We look forward to hearing from you.

Client Support Coordinator

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