Contact Centre – Sales Advisor

Our client supports jewellers with everything from precious metals to jewellery tools.

They are highly rated by their customers. Based in Birmingham, they are a friendly, well-established but growing business.

They are currently looking to recruit a Contact Centre Sales Advisor to support their customers.

What youll be doing:

– Supporting inbound customers by taking orders and assisting with general queries

– Resolving issues from customers within agreed timescales

– Promoting sales and products by cross and up-selling

– When required, providing email live chat and social support

– Identifying potential large sale leads and reporting them to the Contact Centre Manager for follow up action

What youll need to bring to the show:

– Previous customer service experience is a must

– The ability to cope with pressure at peak times whilst working within the service levels

– Clear communication skills

– Team Spirit youll need to be prepared to get involved in whatever it takes to get the job done

– Jewellery making experience or qualification would be an advantage

What our client can offer you in return:

– A salary of £23,000 – £23,283 per annum

– An opportunity to work remotely

– Employee Assistance Programme with free access to a GP, counselling & legal advice for you and your household

– Interest-free loans for travel to work costs (annual travel passes/parking permits / clean air zone passes)

– Up to 34 days of paid leave per year (inc bank holidays)

– A generous pension scheme, employee contributions are matched by the company up to 8%

– Life Assurance up x6 salary

– Eyecare Vouchers provided by Specsavers

– Discount on company products

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