Description
Credit Control Assistant Join Our Team as a Credit Control Assistant firmus energy (supply) is Northern Irelands leading natural gas provider, proudly serving over 113,000 residential and commercial customers since 2005. Were committed to delivering safe, sustainable, and cost-effective energy solutionsalways with a focus on innovation and customer satisfaction. When you join firmus energy, youre not just taking a jobyoure becoming part of a dynamic, forward-thinking team. We offer a collaborative work culture, excellent benefits, and real opportunities to grow your career while making a meaningful impact in Northern Irelands energy sector. About the Role As aCredit Control Assistant, youll play a key role in supporting our finance team by ensuring timely recovery of outstanding payments. Reporting to the Credit Control Manager, youll be the first point of contact for customers in arrears, helping to resolve issues and maintain positive relationships. Your Key Responsibilities Proactively contact customers via phone, email, and letter to recover overdue payments Negotiate and agree payment plans, ensuring timely follow-up Escalate bad debt cases to the Credit Control Lead for further action Collaborate with Sales and Account Management teams to manage accounts effectively Process credit checks, calculate deposits, and issue refunds where appropriate Administer small claims court submissions and customer isolations in line with procedures Support the Credit Control Manager and team with additional duties as required What Youll Bring Were looking for someone who is proactive, organised, and confident in communication. To succeed in this role, youll need: 5 GCSEs (Grade C or above) including English & Maths, or 2+ years experience in a credit control role Experience in a fast-paced, customer-facing environment Previous exposure to credit control or customer billing Strong ability to prioritise tasks and work independently Excellent written and verbal communication skills Proficiency in Microsoft Excel and Word Why firmus energy? Competitive Salary + Bonus Be part of a market-leading company with a strong community presence Enjoy a supportive team environment that values your input Access career development opportunities and ongoing training Receive a competitive benefits package Career Incentives & Benefits Health & Wellbeing Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance programme On-Site Facilities Free on-site parking Financial Security Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Career Progression Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards Firmus Energy Supply is an Equal Opportunities Employer. Skills: Credit Control
