Description

About The Role
We are recruiting for a Credit Controller – Query Management toinvestigate, resolve and prevent invoice discrepancies queries through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards and expectations.
This role is hybrid and you will ideally be based around the Coventry / West Midlands area.
The Credit Controller will be responsible for:

  • Maintaining and updating invoice query data and correspondence, ensuring that all information is stored, logged and distributed within agreed timeframes
  • Reviewing and investigating invoice queries and disputes, ensuring customers are appraised of resolution and actions required
  • Providing point of contact with internal stakeholders, teams and or colleagues to support process and continuous improvements

Why Lloyds Clinical?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

  • 25 days annual leave plus bank holidays
  • Company bonus scheme
  • Outstanding training & development programmes
  • Up to £1200 refer a friend bonus
  • Full support from our employee assistance programme including a health and well-being app
  • Savings and discounts at multiple retailers through our rewards portal

About You
The Credit Controller – Query Management will have the following experience:

  • AAT Level 2 qualification or equivalent experience
  • Experience or appreciation of homecare sector or heavily regulated environments
  • High attention to detail
  • Ability to organise and handle challenging, demanding and conflicting priorities and deadlines
  • Analytical with the ability to interpret information from multiple sources
  • Some working knowledge of contract review and understanding
  • Commercially astute
  • Effective communication skills both written and verbal
  • Experience of providing excellent customer service through strong negotiation, rapport and objectivity skills

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