Description
Royal Devon University Healthcare NHS Foundation Trust
Location:Gladstone House, Gladstone Road, Exeter, EX1 2ED
Job Title: Credit Controller
Band 2: £12.08
Hours/Days: 37.5 – Monday to Friday
Shift Pattern: 8:30m – 4:30am with 30 minute break
Start Date: ASAP, End Date:30/04/2025
Job Purpose:
The Trust’s Cash Management Department is responsible for providing a quality, accurate and cost effective Treasury Management service for the Trust. Key functions include the management of the Trust’s cash-flow helping to ensure the Trust has sufficient cash to meet its financial liabilities, providing an effective and efficient accounts payable service and an accounts receivable/credit control service.
Duties & Responsibilities:
• The Credit Controller’s main duties will be to assist and actively support the Cash Management Manager and Team Leaders in providing a reliable, accurate and efficient service with regard to the collection of receivables and credit control, and assisting within the General Office providing information and services to patients, customers and members of Trust staff.
• The post holder is required to deal effectively with staff of all levels throughout the Trust. In addition, the post holder will deal with the wider healthcare community, external organisations and the public.
• Participate in, encourage and support the improvements in working methods and the sharing of ideas and procedures within the Cash Management Department and Finance as a whole.
• Update and maintain guidance notes and procedures.
• Receive cash, cheques and credit card payments on behalf of the Trust and accurately record their receipt, including the preparation and processing of cash sheets and routine income.
• Produce and send customer statements and reminder letters
• Maintain customer records, ensuring compliance with relevant procedures and legislation.
• Prepare, produce and send income invoices and credit notes from requests, schedules or similar notifications, ensuring compliance with laid down policies and procedures, including VAT implications.
• This role includes data entry tasks where both speed and accuracy are essential.
• Undertake general filing, photocopying and scanning.
• Opening and distributing of daily post and emails.
• Deal with patients, colleagues, customers and suppliers in a confidential and sensitive manner. This can be by telephone, email, Microsoft Teams or in person.
• Liaise with customers/suppliers as required to resolve queries relating to non-payment, including the investigation of queried invoices and negotiation of payment plans as appropriate. This requires being tactful and sensitive to the situation, whilst ensuring that the Trust’s requirements are met.
• Adhere to the organisation’s standards of customer care when communicating with a range of clients on a range of matters.
• Assist the Team Leaders with the reconciliation of allocated balance sheet control accounts in accordance with the timetable and laid down procedures.
• Regularly review outstanding debts and recommend further action where appropriate. Where external debt collection is appropriate, collate the required information.
• Follow up outstanding debts, including making telephone calls and follow up emails to ensure that receivables are recovered in accordance with agreed credit terms.
• Investigate posting queries, and correct errors and omissions promptly.
• Undertake any training required in order to maintain competency including mandatory training, e.g. Manual Handling
• Contribute to and work within a safe working environment
Knowledge/Skills:
• Basic understanding of accounting principles
• IT literate, and competent in the use of Microsoft Office software (Excel, Word, Outlook)
• Ability to work to deadlines
• Communication /Relationship Skill
• Analytical/Judgemental Skills
Experience:
• A minimum of 6 months experience of working in an office environment
• A minimum of 12 months experience with computerised sales or purchase ledgers, within the last 3 years
Personal Attributes:
• Ability to work within a team
• Ability to adapt to changing circumstances or priorities.
• Attention to detail
• Accuracy
• Awareness of confidentiality and data protection
• Committed to personal and professional development
• Good oral and written communication skills
• Willingness to contribute to the development of more efficient and effective systems and methods
