Customer Advisor

Customer Advisor

Newent, Gloucester

£26,658 per annum

We have two positions available:

• Fixed term contract 6 months, Full time (37 hours per week)

• Fixed term contract 9 months, Part time (preferred working days are Monday, Friday and half day Thursday)

Come make a real difference as a Customer Advisor!

Everyone should have a warm, safe, affordable home. As one of our Customer Advisors, youll play a starring role in making this a reality for thousands of people living in our communities.

As a first point of contact for our tenants, you will deliver human-centric customer service, helping resolve enquiries, showing tenants that we care, and championing their voices across the organisation.

Youll be ready to support our tenants when they contact us by phone, emails, letter, texts, or visit our office. Building positive relationships with tenants and our teams, youll follow enquiries through to completion, making sure issues are resolved and queries answered, helping achieve high levels of customer satisfaction.

What youll bring to the team

Using your skills, knowledge and the information available, youll speak to our tenants to understand their needs and be able to make decisions and try to find solutions on first contact. Understanding that every person and situation is different, youll be able to adapt your approach to deliver the best for each of our tenants. Youll process and record all contacts in a way that meets our policies and procedures and complies with relevant rules and regulations.

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