Description
Customer Care Coordinator (Part-Time) – Housing Sector
Location: Tamworth (moving to Fort Dunlop, Birmingham)
Salary: £27,000–£28,000 (pro rata for 3 days/week)
Bonus: £3,700 annually (pro rata)
Days: Tuesday to Thursday
Hours: Standard business hours (flexible on start/finish times)
Type: Permanent, Part-Time (3 days/week)
The Opportunity
Sourced Recruitment Group is working on behalf of a national 5-star housebuilder to recruit a Customer Care Coordinator into their growing West Midlands team.
This is a brilliant part-time opportunity for someone with strong customer service experience, particularly in managing expectations, calming frustrated clients, and finding solutions under pressure. You don’t need housebuilding experience—if you’ve got a strong backbone, good empathy and communication, and can keep things organised, we want to hear from you.
While this is a part-time role (Tuesday–Thursday), there may be potential for full-time hours in the future as the business continues to grow—though this is not guaranteed.
What You’ll Be Doing
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Speaking to homeowners and booking in remedial works
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Dealing with complaints and customer issues calmly and professionally
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Coordinating with contractors and internal teams to resolve issues quickly
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Using internal systems (COINS now, moving to Dynamics) to track cases and progress
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Helping maintain the team’s excellent customer journey and 5-star reputation
The Team You’ll Join
You’ll be part of a well-established and friendly team including:
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Senior and full-time Coordinators
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Liaison Officers
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Field Technicians
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Customer Care Manager and Supervisor
Everyone supports each other and keeps a sense of humour—even when the phones are hot.
✅ What We’re Looking For
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Excellent objection handling and empathy skills
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Confidence dealing with difficult or upset customers
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Strong written and verbal communication
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Well-organised, reliable, and solution-focused
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Experience in housing, repairs, construction or similar environments is a bonus—but not required
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Comfortable using systems like Excel, CRMs, or scheduling tools
What You’ll Get
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£27,000–£28,000 salary (pro rata)
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£3,700 annual bonus (pro rata – and achievable)
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Benefits package (holidays, pension etc.)
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3 days a week with flexible start/finish times
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Career support and inclusion in a genuinely supportive team
Location
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Office currently based in Tamworth
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Relocating to Fort Dunlop (Birmingham) later this year
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You must be able to commute into the office on working days
Interested?
This is a great opportunity for someone who wants meaningful, part-time work in a stable industry with a respected UK brand. If you’re great with people and thrive on problem solving, apply today.
Sourced Recruitment Group is proud to act as a recruitment partner for this role. All enquiries are treated confidentially
