Description
Position: Customer Care Coordinator Location: Leicester – LE19 Duration: Temporary on going Compensation: £11.50 – £13.50 per hour Hours: Full-time, On-site The Professional Services Division at SF Recruitment seeks a proactive and highly organised Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department. Key Responsibilities:– Adhere to company policies and procedures. – Resolve inquiries promptly and efficiently, ensuring follow-up until resolved. – Implement the company’s Customer Care Policy. – Manage customer emails, address issues, draught correspondence, and maintain documentation. – Handle email correspondence in a professional and timely manner, escalating matters when necessary. – Log and resolve incoming calls accurately. – Collaborate with the Customer Care Manager to resolve defects and maintain records. – Provide administrative support, including managing correspondence and filing. – Liaise with subcontractors, manage maintenance requests, and oversee invoicing. – Coordinate with the Buying department for material procurement. Key Requirements:– Previous experience in a similar role is essential. – Proficiency in Microsoft Office suite. – Attention to detail and ability to manage multiple tasks simultaneously. – Professional and courteous telephone manner. – Strong team player with excellent interpersonal skills. – Experience in the construction industry preferred but not required. If you have the necessary skills and would like to be considered for this role, please apply now!
