Description

HBF are currently working with a 5*House Builder who are looking to add a Customer Care Coordinator to their successful Customer Service Team.

You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers.

They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. In addition to the market leading bonus structure, coordinators earn an additional commission of around £3,000 – £3,500 for positive surveys.

Role & Responsibilities

  • Be the first point of contact to deal with customer queries in a professional and timely manner.
  • Manage the defects systems to ensure issues are correctly recorded and maintained.
  • Where required co-ordinate diaries for the Customer Service Operatives
  • Where required carry out general administrative duties relevant to the Customer Service team
  • Process visits reports following internal home visits entering the information the portal.
  • Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings.
  • Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes.
  • Good understanding of product on new developments
  • Provide management information to senior management team.
  • Escalate any issues or risks to the appropriate person.
  • Familiarise and hold a good understanding of required policies and procedures.
  • Plan the allocation of own work and that of Customer Service Technicians / Subcontractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met.

Your customers

  • Home Purchases
  • Subcontractors

Experience

  • Skills Required
  • IT Literate
  • Ability to work in a fast-paced environment, staying calm and keeping control.
  • Excellent written and verbal communication skills engaging with customers, suppliers, partners.
  • Full understanding of NHBC regulations & Tolerances
  • Up to date experience in a similar role (Medium or Large Housebuilder)

If you would like further information, then please apply, or contact Danny at HBF Recruitment

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