Description
We’re Together – the market leading property finance experts with an entrepreneurial spirit.Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers’ property ambitions a reality.
We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people.
Job Description
As a Customer Experience Executive you will be working as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. You will be providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstance and offer the appropriate support. This can be achieved through exceptional customer service and treating customers with compassion.
As a Customer Experience Executive, we are looking for someone to:
- Deal with inbound calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts.
- Display effective listening and questioning, understanding the root cause of a customer’s financial situation and work with the customer to find the right solutions for their needs.
- Resolve customer enquiries – aiming for first contact resolution to reach good customer outcomes.
- Identify and resolve any customer complaints and escalate where appropriate
- Understand the needs of vulnerable customers and arrange the appropriate type of support.
Qualifications
Essential:
- Exceptional Customer Service and Communication Skills
- Call Centre experience
- An empathetic approach to customers through active listening and effective questioning
- A team player who works collaboratively and flexibly
Additional Information
Benefits working at Together
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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