Description
Astute’s Power team is partnering with a leading District Heating Company to recruit a Customer Revenue Specialist for a role at their site in Carlisle.
The Customer Revenue Specialist role comes with a starting salary of up to £24k plus a benefits package that includes a bonus and private medical scheme.
If you’re experienced in a customer facing role, confident using the Microsoft Suite and are looking for work then submit your CV to apply today.
Responsibilities and duties
Reporting to the Customer Service Accounts Manager you will:
Undertake customer account reconciliations to ensure the correct residents are being billed and details are received
Analysis of billing and debt data to consider trends and strategy to recover income
Making outbound calls to customers to obtain payments
Review customer information to ensure contact details are correct to maximise the impact of communication efforts
Review customer accounts which require paper communications, inclusive of debt warnings
Communication with customers at risk of supply suspension
Communication with customers moving out to maximise revenue recovery
Professional qualifications
We are looking for someone with the following:
Fully IT proficient, Word, PowerPoint and Excel as a minimum.
Experience managing multiple tasks
Any experience managing your own projects would be hugely beneficial.
Willingness to take ownership of a project and see it through to completion.
Solid analytical skills, comfortable with interpreting data to assess viability and drive solution development.
A willingness to travel within the UK if required.
Personal skills
The Customer Revenue Specialist role would suit someone who is:
Problem solving
Attention to detail and a ‘right first time’ approach.
Able to work as a member of a team.
Salary and benefits of the Customer Revenue Specialist role
Basic salary of £22,000 – £24,000
Benefit package that includes bonus and private medical scheme
Opportunity to join a growing organisation.
INDPOW
Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government’s Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful
