Description
Reed have partnered with a family run company based in Warmley, South Glos to recruit a Customer Service Administrator on a full time, permanent basis.
The Customer Service Administrator will be motivated, organised and dedicated to delivering an outstanding customer experience from the start.
Demonstrating a keen attention to detail you will be working as part of a team, making and receiving calls, to book in appointments for engineers to attend faults/ defect works for a diverse range of customers and Builders in the South West region.
Hours: 37.5 hours per week, Monday – Friday, on a rota with the other team between the operating hours of 8 and 5.30.
Duties:
• Receiving inbound calls regarding a range of general enquiries including the booking in of works and providing updates
• Logging jobs accurately on CRM including sending text messages via the system
• Checking of internal dashboards daily, ensuring the information is accurate and up to date along with any client specific spreadsheets as necessary
• Liaising with engineers, providing relevant information to them to ensure the job can be completed first time and within the service level requirements
• Ordering of parts as required
• Preparing quotations for clients and customers as and when required
• Actively promoting range of products when booking in appointments
• Dealing with customer/ client complaints giving a first call resolution at all times and escalate in line with company procedure
• Attend management review meetings as and when required
• Adhering to company principles and values
About you:
• Strong Customer Focus ensuring always do the right thing for the customer
• Previous experience in a customer focused environment and dealing with high volumes of calls both inbound and outbound
• Demonstrable experience of working within a structured process
• Excellent IT Skills (MS Word, Excel and Outlook)
• The ability to work well as part of a team and individually
• Have a can do attitude.
