Customer Service Administrator

Customer Service Administrator

Cala Consulting are recruiting for a Customer Service Administratorfor their Craigavon based manufacturing client.

The company & the opportunity:

Working with an established company with multiple sites you will be part of the customer services team. This role will answer queries from the wide range of regular customers.

The role:

The role will be based in the office and will consist of the following:

First point of contact for existing customer base

Receiving enquiries and orders via email and phone

Liaising with different departments to resolve any issues / enquiries

Responding to queries in a timely manner

Technical assistance to customers (training will be provided)

Experience required:

Strong customer service skills and previous experience of working in a customer facing environment solving issues and answering queries

Be professional, punctual, extremely organised and efficient

Have excellent communication skills

Have strong Microsoft office skills and IT Skills

Be consistent and accurate in all duties

Be flexible in relation to overtime

Proven ability to work well under pressure

Previous sales/customer service experience a distinct advantage

Work well as part of a team and on own initiative

Customer focused with a strong attention to detail

Hours Monday – Thursday 8am – 5pm and Friday 8am – 4pm

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