Description
Are you passionate about delivering outstanding customer service and creating a positive experience for clients?
Our client is seeking a dedicated Customer Service Advisor to join there dynamic team and be the first point of contact for all customer inquiries.
If you thrive in a fast-paced environment and enjoy going the extra mile for customers, this role is perfect for you!
Key Responsibilities
· Handle inbound customer calls promptly, providing professional and friendly assistance
· Understand and anticipate customer needs by using effective questioning techniques
· Efficiently manage customer requests, ensuring first-time resolution through available resources and tools
· Accurately log all customer interactions and ensure compliance with data protection regulations
· Identify and recommend additional products or services that could benefit customers
· Reassure customers with a positive attitude and confirm that all their details and needs are accurately captured
· Quickly escalate unresolved issues for prompt resolution and provide feedback to management to drive service improvements
Key Skills
· A genuine passion for delivering exceptional service and maintaining client satisfaction
· Excellent verbal communication skills, both over the phone and face-to-face
· Previous experience in a customer-facing role is essential, whether over the phone, in retail or in person
· Ability to handle multiple tasks while maintaining accuracy in customer interactions and data entry
Benefits
· 22 days holiday, increasing to 25 with each year of service
· Comprehensive professional development support, including study programs
· Access to a healthcare cash plan and wellness benefits
· Enjoy a range of employee benefits, including a cycle-to-work scheme and discount perks platform
· Monday to Thursday, 8:30am to 5:30pm and Fridays, 8:30am to 5:00pm
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
