Customer Service Advisor

Job Title: Customer Service Advisor

Location: Coventry

Salary: £24,250

Job type: Full-time, permanent

About Us

ATM Group is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.

About the Role

Due to significant growth, we are looking to recruit several outstanding individuals to join our existing staff who make and receive calls in our Coventry office. You will be office-based, and we’ll provide you with full training to ensure you’ve got all the tools for success. We are offering a competitive basic salary, and an amazing team culture in a fresh and thriving environment.

After completing our comprehensive training programme, you will be able to:

• Build rapport with your customers on the phone.
• Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
• Engage customers in genuine, enjoyable conversations to understand their needs.
• Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
• Update databases with customer details

About You

This position is open to all! Whether you’re experienced, looking for a new venture or you’re looking to kick start your career, we will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.

• Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment.
• Making Outbound calls to customers
• Be sympathetic and show compassion
• Confident in speaking to a variety of people on the telephone, with the ability to build rapport
• Result orientated and have a determined attitude to achieve your KPI
• Possess excellent interpersonal and communication skills to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
• Committed and resilient
• The ability to work as part of a team supporting colleagues where necessary.
• Commitment to excellence
• IT literate

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme
• Free tea & Coffee
• 8-hour shift
• Day shift

The role is based at our offices in Coventry and our operating hours are Monday to Friday 10am to 6:30pm. You will be scheduled to work within those hours.

Start Date of potentially the 6th of January 2025.

If the below sounds like you, hit the apply button today to begin your journey with ATM Group

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.

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