Customer Service Advisor

The Role

• Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
• Supporting patients and booking them into appointments – ensuring this is inline with their needs and circumstances
• Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
• Using appropriate questions to understand and determine the patients’ needs, resulting in first time resolution
• Transforming general enquiries into appointments through quality conversation
• Entering referral information on the in-house patient administration system
• Communicating relevant information to internal and external customers via email in a professional manner
• Locating information from various relevant sources to be able to progress patient data
• Maintaining appropriate records and keeping data up to date and relevant
• Adhering to data protection act guidelines and IGSOC standards

The Person

• Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles – we want someone that knows what good service is and has the passion to deliver it!
• Previous experience or knowledge in healthcare would be a huge advantage – our client is the UK’s largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
• Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
• Drive and determination – the want and will to do the best for our customer and in turn for yourself!
• Good business acumen – having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
• IT literate and confident working across different platforms and software

The Hours: Full time, 37.5 hours per week

• Monday to Friday; working shifts between 8am-8pm
• Saturday – Sunday; working shifts between 8am-1pm
• Rota’s will be provided 2 weeks in advance but you will typically work on a rolling basis.
• Working 1 in 4 weekends – 1.5 days back in return
• Overtime Available!

The Benefits and Perks

• £12.21 per hour, paid weekly – every Friday!
• Free, onsite parking
• On-site Subsided Canteen & Cafe
• Free tea and coffee available
• Office incentives and engagement events
• Following your progression into a permanent position you will have access to a wide range of benefits and discounts

The Location: Rochdale, OL11

If this role is of interest, please click APPLY NOW!

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