Customer Service Advisor

CUSTOMER SERVICE ADVISOR

Do you want to work in a fast paced, friendly, office environment? Due to substantial growth, we currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

As a Customer Service Advisor, we can offer you:

• Salary of up to £26,000 (depending on your Customer Service Advisor experience)
• Quarterly team bonus of up to £1,250 (up to £5,000 a year)
• Excellent DAF Customer Service Advisor training & development opportunities in house and manufacturers
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Hosting our own mini events, food days and much more
• Team building activities offsite
• Employee assistance programme
• Career progression opportunities
• Pension
• Death in service life insurance scheme
• Cycle to work scheme

Who are we looking for as a Customer Service Advisor:

Ideally, you will have the following skills / experience but training will be provided:

• Most importantly, youll have a can do attitude.
• Enjoy troubleshooting and have the ability to think on your feet.
• A proven track record of providing world class customer service.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable speaking to clients on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
• Full UK driving licence (preferred).

The Customer Service Advisor role / responsibilities include (but not limited to):

To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plans and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.

Working Monday Friday, 8am to 5pm.

Apply today to start your Customer Service Advisor journey with DAF Fleet Services

No agencies please. It is not always possible to get back individually to each applicant, so if you havent received a reply within 21 days, your application has been unsuccessful. Thank you for your understanding.

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