Customer Service Advisor

Join us at 3D Group, a premium supplier of automotive locksmith products, as our new Customer Service Advisor.

You’ll be the primary point of contact for our valued customers. Your role will involve handling inquiries efficiently and providing exceptional service.

Customer Service Advisor
Nottingham, NG15 0EB

• 37.5 hours per week, Monday – Friday
• Hours may be varied and extended according to the business requirements
• Starting salary from £23,500 per annum

Please Note: Applicants must be authorised to work in the UK

3D Group is a Nottingham based, family owned, local success story that has undergone significant growth over the past 30 years and now holds its place with sister companies as the UK’s leading wholesaler of automotive security products.

The Culture:

At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone’s contributions. We are committed to fostering a positive workplace experience for our employees.

What Sets Us Apart?

• Our office serves as a hub of camaraderie, where colleagues are approachable, supportive, and readily offer assistance, nurturing a sense of belonging and teamwork among them.
• A range of facilities is provided to ensure employees’ comfort throughout the workday.
• The canteen is fully equipped for meal preparation and dining, complemented by a chill-out area featuring a premium coffee machine from 200 Degrees, offering a conducive space for colleagues to connect and unwind during breaks.
• It’s not all work and no play – a recreational area is available for employees to enjoy games such as pool, table tennis, or darts to unwind and bond with the team.

Key Responsibilities for the Customer Service Advisor:

• Handle incoming product & service requests with care and efficiency.
• Familiarise yourself with our bespoke IT platform and internal processes.
• Maintain high productivity levels and ensure customer satisfaction.
• Demonstrate excellent communication skills, both verbally and in writing.
• Adapt to various roles within the team as needed.
• Identify and seize commercial opportunities.
• Promote innovative solutions and best practices.
• Maintain proactive communication within the group.
• Commit to self-development and training to achieve personal and company goals.
• Ensure quality work in line with company and customer standards.
• Work independently and collaboratively within a team.
• Process customer orders accurately and efficiently.
• Exhibit knowledge of vehicle manufacturers and models.

Please note: This list may evolve with business requirements and individual skills.

About You:

3D Group is seeking a dedicated individual eager to learn and excel in a dynamic and busy customer service environment. The ideal candidate will bring a range of transferable skills to the role.

We would love to learn more about you so don’t hesitate to apply.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service, Customer Service Advisor, Client Service Representative, Customer Service Representative, Sales Support, Help Desk, Call Centre Agent, Technical Support, Customer Service Associate, Customer Assistant.

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