Customer Service Advisor

Customer Service Advisor

Your new company
Join a well-known and respected company based in Ellesmere Port that manufactures, markets and sells their products globally.
Your new role
Join a small team focused on delivering exceptional customer service. You will be responsible for making sure that orders are processed, customer queries are answered and be the first point of contact for contractors.
Receive & process ordersLiaise with customers with the aim of achieving operational excellence and full customer satisfactionProblem-solving customer issues relating to deliveries & product supplyUpdating customer & haulier on order/delivery statusProactively contacting customers to enquire about order requirementsEffectively handling customer queriesBasic reportingReception duties as and when required
What you’ll need to succeed
Customer service or sales administration experience, preferably with a manufacturing, construction or engineering background. Please note this role is office-based and will require the successful candidate to be on-call.
The shift pattern is as follows:
Week 1 & 2: 9am-5pm
Week 3: 7am-3pm
Week 4: 10.30-5pm (on call until 9pm and Saturday and Sunday)
What you’ll get in return
Healthcare SupportPersonal DevelopmentCompetitive Salary25 days of holiday per annum plus the eight UK bank holidays.Pension SchemeLife Assurance

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4675554