Customer Service Coordinator

Role Overview:

Were looking for a highly organised and commercially aware Customer Service Coordinator to join our growing Customer Service team. This role is focused on supporting our retail and trade clients, providing accurate quotations, processing orders efficiently, and delivering exceptional customer service throughout each project lifecycle. You’ll act as the key point of contact for trade partners, ensuring a smooth and professional experience from initial enquiry to completed delivery.

Key Responsibilities:

• Produce detailed, accurate costings and quotations for customers, including independent retailers, contractors, and developers.
• Process and manage orders, ensuring all information is correct and aligned with client specifications and agreed pricing.
• Liaise directly with trade clients to clarify requirements, answer queries, and provide updates on lead times, stock availability, and delivery schedules.
• Work closely with the internal procurement, production, and logistics teams to coordinate and track orders.
• Maintain and update trade account records and customer data across internal systems.
• Support management with reporting, order planning, and sales admin tasks.
• Build and maintain strong relationships with trade customers, helping to foster repeat business and long-term partnerships.
• Monitor and follow up on quotes, proactively identifying opportunities to convert enquiries into orders.
• Assist in resolving any order discrepancies or delivery issues, ensuring swift and professional resolution.

What We’re Looking For:

• Previous experience working in a sales administration, costing, or estimating role within the kitchen and bathroom, joinery, or construction supply industriestrade sales experience is advantageous.
• A good general product knowledge of kitchen cabinets and woodworking is desirable.
• Strong numerical and analytical skills, with the ability to interpret plans and product specifications.
• Confident and professional communicator, comfortable dealing with a variety of clients.
• Highly organised and able to work efficiently under pressure in a fast-moving sales environment.
• Proficiency in Microsoft Office (especially Excel).
• A team player with a proactive can-do attitude and a focus on delivering excellent service.

Why Work with Us at Hampton Kitchens?

• Be part of a respected and growing brand in the kitchen manufacturing industry
• Competitive salary and potential for growth within the customer service team
• Friendly, supportive team culture with hands-on training and development

If you are passionate about delivering outstanding customer service and possess the skills outlined above, we encourage you to apply for this exciting opportunity as a Customer Service Coordinator.

Job Types: Full-time, Permanent

Pay: £13.00-£14.00 per hour Start

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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