Our client based in Gillingham requires a Customer Service Coordinator for temp contract.

Location Gillingham

Length of contract IMMEDIATE start available following successful interview

Rate per hour £12.33 ph PAYE, via React Recruitment Ltd

Hours Monday to Thursday – 8.30am to 5pm

Friday 8.30am to 4pm – 39 hour week

Customer Service Coordinator – responsible for sales support of company products to UK and Northern Ireland customers.

Customer Service Coordinator duties:

Processing customer orders for the UK market using the company’s ERP system
Sending order confirmations daily
Sending customer proof of deliveries
Systematically following up on UK customer enquiries and quotation requests received
Releasing customer orders to the warehouse for dispatch
Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
Assisting customer service staff, as appropriate when workload permits
Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department
Calling and emailing customers with order status updates
Managing and dealing with the daily call intake

Customer Service Coordinatorperson spec:

Qualifications

Experience

Desirable: Previous experience in a similar role within a Supply Chain department

Knowledge

Technical skills

Customer Service Coordinator personal qualities

– Strong communicator verbally and written

– Pro-active and able to take ownership

– An analytic approach to problem solving

– A good thinker and active listener

– Good time management skills

– Good problem-solving skills

– Self-starter with the ability to quickly learn about new processes

Customer Service Coordinator