Customer Service

Exciting Customer Service Advisor Role – Hybrid – 13/hr – Full-Time – Remote Training!

Location: Edinburgh (Hybrid – 3 days from home)
Schedule: Monday to Friday, 9:00 AM to 5:30 PM
Compensation: 13 per hour + Weekly Pay

Are you passionate about delivering outstanding customer service and looking for a fulfilling career with great growth opportunities? Join our dynamic team as a Customer Service Advisor in Edinburgh and make a real impact while enjoying the flexibility of a hybrid role! This is a fantastic opportunity to develop your skills and potentially secure a permanent position after an initial 6-month contract.

Key Responsibilities:
* Provide top-notch customer service while handling a variety of administrative tasks related to pension schemes, including leavers, data changes, and setting up benefits into payment.
* Respond to general policyholder inquiries and manage annual scheme updates, ensuring all queries are resolved quickly and effectively.
* Accurately perform pensions calculations and enter data with precision, working closely with your team to support each other.
* Ensure all tasks are completed within specified timescales while maintaining high-quality standards.
* Collaborate with your team to continually improve processes and enhance the service delivered to clients.

What we’re looking for:
* Passion for customer service with a drive to exceed expectations.
* Strong attention to detail and a commitment to delivering accurate work.
* Ability to work efficiently within tight deadlines and handle a variety of tasks simultaneously.
* Team player with excellent communication skills, ready to contribute to process improvements and client satisfaction.

What’s in it for you?
* Competitive pay of 13 per hour plus weekly pay.
* Hybrid working model – 3 days from home for a great work-life balance.
* Full-time hours, Monday to Friday, giving you a consistent schedule.
* Remote training to ensure you’re fully prepared and confident in your role.
* Career development opportunities, with the potential for a permanent role after 6 months.

Ready to take your career to the next level? Apply today and be part of a growing, customer-focused team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age