Customer Service Telephone Advisor

About the role
Our Customer Service Contact Centre arelookingfor friendly, helpful people to join them. Our fast paced, teamorientated and supportive environment is really at the heart of ourcustomer service.

This role involves taking lots of calls from different customers providingthemwith agreat service. Giving them updates on theiraccount, completing transactions over the phone to dealing with any other questions or queries they may have, are key parts of the role.

It’ll involve finding solutions for our customers, dealing with their calleffectively whilst keeping up to date with our products, services and policies.Youll also support customer enquiries through inputting information accurately and efficiently.As the role grows training and support will be given to deal with otherqueries,like opening accounts orsupportingour customers through more difficult,challengingor sensitive situations.

Benefits:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Maternity, paternity and sharedparental leave
• Extensivewellbeing support
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Societyhere
We reserve the right toclosethis advert earlyif we receive ahigh volumeof suitable applications.

About you
For this role you’ll be a people person. Youllhave good experience of interacting with customers and providing great service in a busy environment. Phone experience isnt essential as youll receive full training on our systems and services.
It’s more important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.You’ll have good accuracy skills, willenjoy learning new things, being part of a team and generally helping people around you.
To be successful in this role its essential you have:

• Current experience interacting directly with customers on a daily basis from a customer focused environment
• Evidence of providing great customer service
• Good communicationskills and the ability to problem solve

Desirable experience will include:

• Banking or call centre experience
• Processing customer details or data accurately

Start date for the role is the 7th Julywith with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls.Once you’re trained andcomfortable in the role you’ll revert to a hybrid working pattern(this isusually between3 to 6 months). Once hybrid well ask you to at least spend two days a week with us inCoventry House, in Binley. Here you’ll spend time with your team, enjoy free car parking, a self-servicerestaurant,multi faith room,well-beingand games room!

OurContact Centre operating hours are Monday to Friday 8am – 7pm and Saturday 9am – 2pm (Saturdays are typically 2 a month and a day off inlieuwill be given)

About us
Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
If you would like to opt in to the scheme please contact our recruitment team when you apply viaGet in touch – Coventry Building Society (coventrycareers.co.uk)

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