Customer Services Administrator

Job Title: Customer Services Administrator

Salary: £25k

Location: Corby Location

Reporting to: Customer Services Manager

Hours of Work: Working hours will be 9:00am- 5.00pm, Monday to Thursday and 09:00 – 16:45 on Fridays.

Job Summary

As Customer Services Administrator, your focus will be in supplying excellent support to our clients range of customers across the UK. You will become an expert in our products, services and systems and once trained will be able to deal with all elements from customer enquiry, to order raising and managing customer expectations into our manufacturing facility.

Longer term this role would also cover administrative support to our clients studio, materials and planning and operational process controls.

The ideal candidate will be dynamic and self-motivated and work well within a team. Attention to detail and the ability to manage a range of priorities is key for you to be successful in this role.

Main Duties & Responsibilities

· Receive and co-ordinate customer enquiries from quotation through to delivery.

· Liaise with internal departments to ensure customer needs are met.

· Ensure commercial expectations are delivered within defined parameters.

· Support and promote our customers understanding of our technical capabilities & service offering

· Develop understanding of administrative requirements throughout the businesses process to offer support and cover

The Candidate

· Comfortable using Microsoft Office. Training to use other systems related to the role will be provided

· Exceptional verbal and written communication abilities, simplifying complex information and influencing positive customer outcomes.

· A proactive approach to taking ownership of customer issues, providing creative solutions, and delivering on promises

· Strong understanding of continuous improvement principles and their impact on both the organisation and customer service.

· Ability to critically evaluate and improve customer journeys and know when to escalate issues for more senior attention.

· Skilled in resolving complex issues with diverse approaches that meet both customer and business needs.

· Exposure to working within a service environment (i.e. interacting with customers or general public)

· Strong communication skills (both written and verbal).

· Analytical mindset, capable of using data to drive decisions.

· Resilience in managing challenging situations.

· Ability to balance customer satisfaction with business needs.

· Open to learning and personal development.

Please apply today for immediate consideration to or call me on.

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