Description
Closing date: 12 February 2025 at 12:00 pm
Location: Edinburgh with hybrid working
Salary: The salary for this post £28,351 per annum pro rata.
Work pattern: Up to 34.5 hours per week but we are also considering part time applications for the role.
We are looking for an experienced individual to fill an exciting role within our Customer Services Team.
We require a Customer Services Advisor to provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.
The successful candidate will also maintain the day to day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers. You will also assist in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquires, antisocial behaviour, Repairs reporting and invoice administration and general day to day business enquiries, where possible offering a first time resolution service to meet our key performance indicators.
The successful applicant should have experience of working in a frontline customer Contact Centre and demonstrate high level of communication and interpersonal skills.
A Basic Disclosure Scotland Scheme check is required for this post.
Please visit our website to download the job description for full details on the role.
Closing date for receipt of completed applications is Wednesday 12th February 2025 at 12noon.
Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.
A registered Scottish Charity SC(NO):016647
