Description

Rate: £13.69 per hour (PAYE)
Hours: Monday Friday, 8:45am 5:00pm
Type: Full-time, Office-based (No remote or hybrid working)
Start: ASAP

We are currently seeking experienced Revenues and Benefits Advisors to join a busy, front-facing team supporting customers across the Borough of Sandwell. This is a full-time temporary position requiring immediate availability.

Key Responsibilities:

  • Provide face-to-face, telephone, and electronic advice and support regarding Housing Benefit and Council Tax

  • Signpost customers to self-service digital and telephone options where appropriate

  • Ensure enquiries are resolved efficiently and effectively at the first point of contact

  • Assist with applications for discounts, exemptions, and payment plans

  • Maintain accurate records and process updates using NEC/IWorld systems

Essential Criteria:

  • Experience working within a Revenues and Benefits environment

  • Strong working knowledge of NEC/IWorld system

  • Excellent communication and interpersonal skills

  • Ability to work in a busy customer service environment and handle enquiries with professionalism and empathy

  • Proficiency in using MS Office tools

Training on Sandwells Council Tax Reduction Scheme will be provided.

If youre confident in handling customer-facing benefits queries and have the experience to hit the ground running, wed love to hear from you.

To apply, please submit your CV and availability.

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