Description
Despatch Clerk My client is a well-established building provider, who are renowned for being a respected designer, developer, manufacturer and distributor of their products across the UK and Ireland. Due to continued growth, they are currently seeking a Despatch Clerk to join their team based in Fivemiletown. This is a Full-Time Permanent Position. Working hours: Monday to Friday: 8am – 5pm. With a salary of £28,000 – £29,000 per annum (dependent on experience). Job Purpose: As Despatch Clerk, you will be responsible for liaising with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers. Essential Criteria: Previous administration experience in an office environment. At least 5 GCSE's or equivalent grades A-C, including maths and English. IT proficient in the use of Microsoft Office to include good working knowledge of Excel and Word. Valid driving licence. Knowledge of Health and Safety regulations. Excellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to deadlines. Strong organisational skills and good attention to detail. Ability to work on your own initiative as well as part of a team. Flexibility to work outside of normal working hours as and when required. Main Duties and Responsibilities: Maintain professionalism and high standards when dealing with customers, suppliers, and staff. Adhere to all Company Health and Safety policies, wearing the correct PPE while working in the plant and yard, and taking responsibility for personal safety and that of colleagues. Liaise with customers, ensuring a helpful and courteous approach at all times while maintaining professionalism. Handle and escalate customer complaints efficiently to the appropriate manager. Ensure all despatch duties are carried out efficiently, adhering strictly to company procedures. Schedule deliveries to maximise load efficiency and ensure deliveries align with customer schedules. Coordinate customer deliveries with the relevant internal teams, including Sales and Operations. Ensure despatch offices are kept tidy and secure. Carry out all despatch administration duties, including raising purchase order numbers for suppliers, matching and approving invoices, and maintaining accurate records. Monitor the return of Proof of Deliveries (PODs) from subcontractors, ensuring all discrepancies are resolved and documents are filed accordingly. Assist with processing drivers' daily worksheets, monitoring hours, tonnages, and reports for management purposes. Manage fleet maintenance schedules, booking inspections and services, and ensuring transport compliance through internal auditing systems (Engage). Ensure adherence to despatch processes and assist in implementing new procedures. Liaise with Finance and Accounts departments to resolve invoice and POD queries. Work closely with Production and Supply Chain to control the movement of finished goods, stock transfers, and ensuring smooth operations across sites. Ensure load checks are completed, including photographing loads prior to despatch through AX ERP. Monitor and report on driver wage discrepancies by checking Pay by Load (PBL) systems and PODs. Proactively seek service improvement opportunities and highlight potential areas for development within Despatch. Assist management with complaint resolution and any other duties as required. Provide cover as a Despatch Clerk for other sites when required. Liaise with external hauliers regarding delivery bookings and handle any related issues. Assist with general filing, controlling PODs, transfer notes, pick lists, returns, banking and ensuring documentation accuracy. Interact with staff and management in a professional and pleasant manner, contributing positively to the team environment. Carry out additional tasks as required by management within your skills and capabilities. Skills: despatch clerk logistics CRM ERP logictics administrator
