Description
Role: Digital Account Specialist
Salary: £25,000pa
Location: Hybrid/Kings Hill, Kent
Why Join CSG?
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.
What You’ll Bring:
Procurement Services are looking for a confident individual with strong interpersonal skills to manage an allocated customer base, contacting current and new customers to grow business opportunities within their digital service offering.
The successful candidate will grow and sustain a reliable pipeline of contract opportunities, for both existing and new customers, whilst working closely with suppliers and the wider team to help deliver business targets and growth
What You’ll Achieve:
As Digital Account Specialist you will:
Build a clear and thorough understanding of the services that Procurement Services provide, offering unbiased advice to customers and detailing the advantages of using relevant frameworks
Take ownership of queries, investigating and resolving these by liaising with customers and suppliers, knowing how to escalate when necessary
Take full ownership and management of assigned initiatives, contributing to the Digital commercial plan for Procurement Services.
Identify decision makers and develop strong customer relationships to build a pipeline of sales opportunities, identifying, planning, quoting, overcoming customer objections and closing the sale
Work collaboratively with our internal and external partners to achieve your annual business and growth targets
Utilise a variety of communication methods to engage with your customers, work as a customer advocate, ensure your customer’s needs are understood and satisfied. Provide an excellent customer service at all times
Provide reporting on your allocated customer accounts and performance against target and pipeline on a regular basis
What we Offer:
25 days of annual leave, plus bank holidays
An additional day off for your birthday to celebrate as you wish
Access to a generous discount scheme, including retail and gym memberships
Life assurance coverage
Health cash plan initiative
Companywide events
What We Require:
Previous experience of working in a sales working environment
Proven track record of increasing revenue through generation of leads via existing business and new customers
Confident and clear telephone manner
Ability to prioritise, meet and exceed targets and deadlines that are set for you individually but also as part of a team
Strong attention to detail ensuring any quotes and correspondence are accurate
About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
About Procurement Services
Procurement Services is a market-leading procurement services business, and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global suppliers.
Working across all public sector verticals, our teams support buyers from local authorities, central government bodies, NHS trusts, educational establishments and many others, in identifying their procurement needs and offering a compliant framework to deliver on their requirements
