French Speaking Customer Advisor

Job Title: French Speaking Customer Service
Location: Edinburgh
Salary: 24,000-25,000 per year
Employment Type: Full Time, Permanent

Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in French?

Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.

Key Responsibilities:

– Management of current customer accounts
– Handling a high volume of inbound phone calls
– Building and maintaining relationships with carriers and customers
– Providing exceptional customer service to clients and carriers
– Resolving customer and carrier issues
– Providing quotes, arranging bookings and taking payments
– Demonstrating excellent multitasking skills and proficiency in computer software
– Representing the company in a professional manner and serving as a role model to other employees

Job Requirements:

– Excellent written and verbal communication skills
– Adaptability to changes in the work environment
– Accuracy and ability to produce high-quality work
– Dependability
– Strong problem-solving skills
– Ability to work effectively in teams and be open to others’ perspectives
– Demonstrate respect for individuals with diverse cultural backgrounds
– Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.