General Administrator

General Administrator – Kinning Park

Salary – 25000 – 28000

Are you an experienced Administrator / Order Processor with excellent Customer Service skills? We are recruiting for a Business Administrator to join our successful team on the outskirts of Glasgow City Centre.

We’re looking for someone with a can-do attitude, who has the drive to succeed in a fast-paced environment, where accuracy and attention to detail are key. We require the candidate to have previous experience and they must have excellent communication and organisational skills.

Benefits:

* 29 days paid annual leave (including bank holidays)

* Subway 5-minute walk from office

* Workwear provided

* Free onsite parking

* Relaxed, friendly office of team players

* Enrolment to pension scheme

* Personal development and fantastic career progression opportunities

Job duties:

* Answer phone calls and emails professionally and in a timely manner

* Provide a pro-active approach to customer service

* Provide administrative support to our sales team to maximising their productivity

* Learning our order process system

* Create quotations

* Process orders accurately and in a timely manner

* Manage customer expectations throughout the order process, making them aware of any extended lead times

* Work with customers to progress orders, arranging payments and sending order confirmations

* Check the progress of orders with suppliers and our inhouse production to ensure customers are aware of any delays immediately

* Client record housekeeping

Skills and experience required:

* Personable

* Motivated & Pro-active

* Excellent attention to detail

* Good organisation skills

* Computer literate with good Excel and Outlook skills

* Hardworking, can-do attitude.

* Excellent organisational and communication skills

* Professional telephone manner to deal with clients and suppliers

* Able to work well as part of a team

* Able to work well under pressure

We are keen to hear from applicants with previous administration or customer services experience, and a natural ability to build good rapport with customers/suppliers. A willingness to learn/develop and high levels of attention to detail are critical for this role.