Description

Team: Supporter Services

Location: Chelwood Gate, East Sussex (Hybrid working, approximately 2 days per week office based)

Work pattern: 35 hours, Monday to Friday

Salary: £26,796 per annum

Contract: Fixed term until April 2026

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Gift Aid Advisor:

  • The purpose of this role is to be responsible for all aspects of the Gift Aid process, from the maintenance of Gift Aid record keeping on the main donor CRM and the Retail CRM, to the timely and efficient claiming of Gift Aid on the donations received at Cats Protection from HMRC.
  • You will work closely with colleagues to ensure that Cats Protection follows best practice in raising, recording, processing and claiming Gift Aid.

About the Supporter Services team:

  • We sit within the Marketing & Income Generation directorate
  • The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
  • The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
  • We currently have a team of 11

What we’re looking for in our Gift Aid Advisor:

  • Experience of working in a Gift Aid role, preferably within a fundraising environment
  • Experience of office administration, maintaining recording systems and procedures
  • Working or volunteering in a fundraising environment
  • Ability to work with a high level of accuracy and attention to detail
  • IT literate – proficient with Word, Excel and Outlook and CRM databases

What we can offer you:

  • range of health benefits
  • 26 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing
  • and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 13th March 2025

Virtual interview date: 21st March 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

1. Application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.