Description

Guest Service Assistant (Nights) – Almondsbury, Bristol

Job Type: Full Time – 28 hours per week

The Role of Guest Service Assistant – Nights

The Guest Service Assistant – Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant – Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant – Nights will ensure that all processes are followed within the bar and that they support all colleagues.

The role of Guest Service Assistant – Nights will report to the Hotel Manager and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during night-time operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

  • Excellent customer service and communication skills.
  • Ability to work independently and stay alert during night shifts.
  • Strong problem-solving skills and attention to detail.
  • IT and administrative skills for handling reservations and reports.
  • Previous experience in a Hotel or customer-facing role.

Benefits as a Guest Service Assistant – Nights

  • Discounted accommodation (£30 per room per night) in other hotels within crest the group
  • 50% off Food & Beverage in other Hotels within the Crest group
  • Uniform
  • Meal on Duty
  • Training in house
  • Free parking on site
  • Company events (BBQ / Christmas Party)
  • Long service award
  • Shining Star of the quarter – £250 incentive
  • Refer a friend to work bonus