Help Desk Administrator

Acorn by Synergie is working in partnership with a national construction contractor who is currently seeking an experienced Help Desk Administrator to join their team on a full-time, permanent bases in Newport.

Your duties will include:

• Engineer scheduling.
• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Logging calls into our CAFM system and allocating to the engineers or relevant subcontractor.
• Closing down calls on our CAFM system and updating clients on jobs in progress or confirming completion or further action (issuing a quote).
• Raising purchase invoices for materials received from suppliers on works orders and raising purchase orders for subcontractors.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with the Contract Manager to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (Job Logic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI’s and SLA’s.

The ideal candidate will have:

• Experience working on a help desk.
• Good time keeping.
• Strong administration skills.
• Experience with basic Microsoft packages.

Working hours – Monday to Friday 8:00am to 4.30pm.

Apply online with your CV attached or contact Acorn on

Acorn by Synergie acts as an employment agency for permanent recruitment.