Description

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment.

Role Overview:

The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld.

Key Responsibilities:

  • Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system.
  • Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs.
  • Liaising with mobile engineers, supply chain, and facilities management for updates on job progress.
  • Organising plant hire requirements for direct labour engineers.
  • Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager.
  • Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary.
  • Promoting a strong customer service culture with internal and external stakeholders.
  • Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement.

Skills & Experience:

  • Previous experience in a helpdesk or administrative role within a facilities or maintenance environment.
  • Proficient in using CAFM systems, ideally ‘Concept Evolution’.
  • Strong organisational and time-management skills.
  • Excellent communication and customer service abilities.
  • Confident in liaising with various stakeholders including engineers and suppliers.
  • Able to prioritise workload and manage multiple tasks in a fast-paced setting.

Offering:

  • Competitive salary based on experience.
  • Full-time permanent position.
  • Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm.
  • 28 days Annual Leave and 9 Public Holidays.
  • Company Pension.
  • On-site parking and excellent transport links
  • Career development opportunities within a growing organisation.