Description

Helpdesk Administrator

Bridgnorth – Office Based

Permanent

Monday to Friday, 8.30 am – 5 pm (30 minute lunch)

Salary – £28,000

We’re currently working with a well-established and rapidly growing organisation based in Bridgnorth that is expanding their team due to ongoing success. As part of this exciting phase, they are seeking a dedicated and proactive Helpdesk Administrator to join their busy office on a full-time, permanent basis. This role is office based only and hybrid working is not available.

This is a key position where you’ll be on the front line of support; handling emergency calls and emails related to breakdowns and urgent repairs, and ensuring remedial works are arranged efficiently.

You will be responsible for:

* Acting as the first point of contact for clients, handling a steady flow of calls and emails.

* Logging issues and accurately gathering details of the emergency or repair required.

* Coordinating with engineers to book appointments and assign jobs.

* Sourcing necessary parts to assist engineers in carrying out repairs.

* Liaising with subcontractors when internal resources are unavailable.

* Thinking on your feet to offer practical and timely solutions for urgent issues.

Skills and Experience

* Previous experience in a helpdesk, scheduling, or facilities support role is ideal.

* Strong communication and problem-solving skills.

* A confident and calm telephone manner.

* Ability to multitask and manage time effectively in a fast-paced environment.

* Competence with IT systems and general admin processes.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE26593