Description

A temporary role within a large facilities management company – an opportunity to go permanent!

Your new company
Our client is a large private-sector organisation based in Mallusk that is providing support to a large public-sector organisation.
Your new role
In this role, you will be working as a helpdesk administrator. You will work from 8:30-5 (with a degree of flexibility). Your main responsibilities will consist of the following:
Coordinate site construction projects, ensuring that works are carried out effectively and on-time.Manage the scheduling of engineer diaries to ensure effective cover is provided for all projects.Receive incoming calls and record/manage these efficiently to the required job standard.Providing support to clients by telephone and emailLogging and assigning response maintenance calls promptly and efficientlyProcessing operative paperwork and closing calls to submit for paymentResponding within agreed timeframes, service levels and contract terms to ensure that work orders are metTargeted KPIs in relation to contract requirementsSupport in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)Routine administrative tasksLiaise and communicate with key stakeholders and clients
What you’ll need to succeed
To be considered for this role, you will have the following: 1 year’s experience in an office environment (service-desk/help-desk admin experience preferred) 5 GCSEs to include English and Maths1 year’s office experienceFluent Microsoft Office ExperienceProactive and can work independently with limited supervision.Strong customer focus and professionalism at all timesDemonstrate high levels of organisational skillsExcellent communication skillsAdaptable with a flexible and positive attitudeAbility to multitask – large volume of callsTrustworthy and approachableLead by exampleCan do attitude

What you’ll get in return
In return, you will receive the following:

  • Excellent hourly rate of £12.21-£14.00 per hour
  • Opportunity to move into a permanent role
  • Free parking
  • 4PM finishes on Friday
  • Health Shield pass

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4673017