Description
The role of E-Commerce Helpdesk Advisor is perfect for candidates that want to develop a career in Online over time. The roles will be exposed to all aspects of the department and to ensure a wide understanding of the development the business is making in E-Commerce. The purpose of this role initially will be to provide a comprehensive E-Commerce support for users both internal and external covering for all Group E-Commerce sites.
Your Responsibilities as a Customer Service Advisor
- Provide customer service regarding ecommerce/website issues to internal and external parties
- Interaction with website users by email and phone
- Liaise with other departments and stakeholders to resolve queries
- Work to deadlines and targets to ensure quick turnaround for users
- Take ownership of tasks and work as part of a team
QUALIFICATIONS/EXPERIENCE
Essential
- Previous positions that required problem solving and working to deadlines.
- Educated to GSCE level
SKILLS/ ABILITIES
Essential
- Understanding of all aspects social media and what that means for E-Commerce
- Have a strong knowledge of delivering to customers and the service they expect
- Experience in customer service, switchboard or dealing with the public
- Experience within all aspects of e-commerce including Google analytics, SEO, PPC is beneficial, although additional development / training/ mentoring will be provided a part of this role to ensure candidates develop in all aspects of E-commerce across department over time.
- A willingness to learn, adapt and develop a career in E-commerce / online over time
- Strong verbal and written communication skills
- A “can do” attitude is essential for this role
- A self starter who enjoys problem solving and working to deadlines
- Interested in E-commerce, Online and all aspects of the web / trading
NOTE : The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
The Company
evo – a powerhouse of brands.
evo Group of Companies is the UK and Ireland’s largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.
We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands:
VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.
The Benefits
Flexible working
Pension contributions
Cycle to work scheme
Employee Assistance Programme
State of the art IT equipment
Volunteer days
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