Description
Helpdesk Coordinator
£25,000 | Monday to Friday, 9:00 AM – 5:30 PM | Career Development Opportunities
We are recruiting on behalf of our client for a Helpdesk Coordinator to join a busy and dynamic helpdesk team within the maintenance and facilities management sector. This role offers an excellent opportunity for someone with strong coordination skills to play a key role in ensuring the smooth running of daily operations.
The Role
As a Helpdesk Coordinator, you will be responsible for scheduling jobs efficiently, maintaining excellent customer service levels, and acting as a key liaison between clients, contractors, and internal teams. You will also handle service requests, monitor job progress, and support compliance with necessary safety checks and certifications.
Key Responsibilities
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Job Scheduling & Coordination – Allocate reactive and planned maintenance jobs across various trades such as plumbing, electrical, and joinery.
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Client & Contractor Liaison – Act as a key point of contact, ensuring effective communication between clients, contractors, and internal teams.
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Compliance & Certification Oversight – Ensure that essential safety checks, such as gas safety, electrical inspections, and fire equipment testing, are scheduled and completed on time.
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Service Request Management – Handle incoming queries, log job requests, and ensure timely resolution of maintenance issues.
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Administrative Support – Maintain accurate records, update databases, and assist with reporting on job progress and service performance.
What We’re Looking For
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Experience in coordination, administration, or helpdesk roles within a service-driven environment.
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Strong organizational and multitasking skills, with the ability to prioritize effectively.
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Excellent communication and problem-solving abilities to liaise confidently with clients and contractors.
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A proactive mindset with a focus on efficiency, customer service, and attention to detail.
What’s on Offer
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Competitive Salary – £25,000 per annum.
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Career Development – Opportunities to grow and progress within the company.
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Training & Professional Support – Enhance your skills with ongoing training.
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Work-Life Balance – Monday to Friday, 9:00 AM – 5:30 PM schedule, with no weekend work.
This is an excellent opportunity for a motivated individual looking to develop their career in a fast-paced helpdesk environment. If you’re ready for a new challenge, apply today!
This role is being advertised by Active Personnel Ltd, recruiting on behalf of our client
