Hospitality Team Member

Here at YHA Manchester we are looking for two Hospitality Team Members to join our happy, fun team!

YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football! Our Team members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!

It’s a 20 hour a week role with opportunities for more during busy periods. If you’re at uni or have other commitments we’ll try our best to help you work round them, as our shifts range between 6:30am and 11pm. All we ask is that you’re as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We’ll teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.

At YHAManchester,we believe in valuing our team members and ensuring they have access to great perks:

• Competitive hourly rate: We offer a pay of £11.44 per hour(this role is flexible, 20 hours per week, permanent contract).
• Exclusive benefits: Enjoy access to YHA’s staff discount and cashback portal, allowing you to save on your everyday purchases.
• Free YHA Membership: Receive a complimentary YHA Membership each year.
• Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

There’s a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.

Become a Vital Part of Our Inclusive Team at YHA – Your Journey Starts Here

At YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.

The Role: Your Key Contributions

As a Hospitality Team Member, you’ll play a crucial role in making our guests’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, regardless of your background or experience.

Your Responsibilities

• Providing warm hospitality and great customer service to all our customers, members and guests.
• Working on reception and offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
• Utilising our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
• Carrying out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
• Assisting in the preparation of food in the kitchen and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales. Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.

What We Value

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Ready to Join Us?

If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website’s contact page is available to support you.

Discover YHA

For more insights into the YHA charity, our unique culture, and rich heritage, please explore our jobs website. Our primary strategic priority is to make YHA accessible for all, an essential part of our charitable mission. We actively seek to build a diverse team, and we extend a warm welcome to applicants from all backgrounds. To find out more about this you can visit the EDI section of our website.

Learn More About Us

To gain a deeper understanding of what it’s like to be a part of YHA, visit the ‘Working for YHA’ pages on our YHA Jobs website.

Join YHA, and let’s embark on this incredible journey together. Your distinct perspective and experiences are valuable assets to our inclusive community.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title – Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

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