Income Operations Administrator

Location: Hybrid with a need to work from Bristol Office 2-3 days per week

Closing date: 6th January 2025

W/C interview date: 13th January 2025

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for an Income Operations Administrator to join our Income Operations Team.

This is a wide and varied role that includes supporter donation processing and recognition, data processing on our CRM database, income reconciliations, internal and external fulfilment requirements, complaints investigation and reporting. You will use our database to input income batches, and you will also be confident using excel to reconcile data. Don’t worry if this is new to you, full training will be given to successful candidates who show a positive can-do attitude and a willingness to learn quickly.

The aims of the role are:

• to deliver a quality and efficient service to internal and external customers to support the delivery of the Income & Engagement strategy and targets
• to facilitate long term supporter engagement through accurate administration of their gifts, data, requirements, effective communication and regulatory compliance.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

All Income Operations Administrators will hold general responsibilities but may specialise in certain areas based on resource and business requirements.

General responsibilities will include the following:

• Opening and processing all post
• Actively provide a high standard of customer service to all internal and external customers
• Income coding, recording and receipting
• Data management on our CRM database
• Income reconciliations
• Undertake tasks in our CRM database (CARE), such as data preparation, imports, batch processing, and financial adjustments
• Recording of Gift Aid declarations and ensure compliance with relevant statutory regulations

What do I need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you’re passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don’t meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Excellent time management and organisational skills, able to prioritise and multi-task in a fast-paced environment
• Excellent attention to detail – able to spot errors and produce high quality work
• A good understanding of Excel including simple excel formulae, or able to demonstrate data analysis skills from a previous role or from your studies
• Conscientious, questioning and pro-active attitude
• A positive and effective team player – helping others when they need a hand
• Able to communicate effectively with varying audiences

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 – 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact David Lewis.

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