Independence and Wellbeing Advisor

Help our most vulnerable residents enjoy life to the full.

Teign Housing is a successful social landlord employing over 200 ambitious, committed people, responsible for managing more than 4,000 homes across South Devon. Were passionate about delivering exceptional customer service. Joining a closely-knit team responsible for enhancing the lives of our sheltered housing tenants, youll do whatever it takes to promote their wellbeing and maximise their independence.

About the Independence and Wellbeing Advisor role

Operating on your own initiative, youll take on a varied caseload of residents, ranging from older people to those with challenging social, mental and physical issues – so youll enjoy plenty of variety and all the satisfaction of helping our residents enjoy life to the full.

Youll undertake regular inspections of our estates and actively address any littering, antisocial behaviour or breaches of tenancy conditions and Keeping In Touch Visits with residents in their home,inducting new tenants and overseeing property maintenance and improvements. Youll deliver a person-centred service working with tenants on their personal goal plans.

Importantly, youll become an expert on best practice in meeting our most vulnerable tenants needs and will proactively drive continuous improvement across the organisation, giving you a very high profile and plenty of scope to make your mark on everything we do.

About you

Experienced in working with older people, youll be compassionate, self-motivated and adept at building productive relationships. Needless to say, you should be effective under pressure, capable of responding rapidly to emergencies and extremely organised and methodical, and youll be capable of giving residents the guidance they need on maintaining their tenancies and protecting their health.

Alongside sound experience of social housing, you should bring a proven ability to build good relationships with diverse customers and a demonstrable flair for meeting stretching targets. If youre familiar with housing legislation, have up-to-date knowledge of housing benefits, and a relevant professional qualification, so much the better, but its your diplomacy, determination and talent for problem-solving that will make the difference every day.

Benefits

We are an Investor in People Platinum organisation, so youll be joining a company that creates a supportive high-performance culture. You can also expect to enjoy an excellent benefits package, including:

• Flexible working with time based at home
• Training opportunities
• 25 days leave plus bank holidays and discretionary leave between Christmas and New Year
• Pension scheme
• Free parking
• Employee Assistance Programme
• And much more

To take on this exciting challenge, please visit our website and complete the online application form.

Applications will be considered as they are received, so early applications are encouraged. We reserve the right to close this vacancy early, should a suitable candidate apply.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.

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