Independent Living Officer

Independent Living Officer

We are currently looking for an Independent Living Officer to join The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a 12 Month Fixed Term opportunity

As an Independent Living Officer, you will be expected to:

Be responsible for managing the Independent Living Service in a designated area by delivering intensive housing management, which encompasses the five key outcomes identified on the housing action plan.

Develop an effective housing action and risk management plan with each customer, that meets their outcomes as identified from needs and risk assessments.

Liaise with any relevant agencies as detailed or identified within a customers housing action plan.

Test dispersed alarm equipment/hard wired equipment on a regular basis. When necessary, report, investigate and rectify issues.

Report lift faults to the Contact Centre/contractor, facilitates essential maintenance and ensure that tenants are given adequate prior notice of lifts being inoperative.

Maintain efficient administrative system to ensure the accuracy of information and records relating to service/service users. Notify the relevant alarm monitoring agency of any changes to information held about service and service users, including tenant absences.

Review housing action and risk management plans at 12 monthly intervals as a minimum, and in accordance with policy and service standard.

Supply scheme Performance Indicator information and statistics when required.

Ensure that data/ information is lawfully gathered, accurate and up to date and only divulged in accordance with the Data Protection Act and GDPR regulations.

Referral of serious Anti-Social Behaviour cases to the Anti-Social behaviour Team. To deal with low level cases of ASB and record on case management systems.

Monitoring the status of all void properties in the area, ensuring key information is up to date and reporting any variances to the Independent Living Manager and/or Maintenance

Advise tenants and customers regarding the organisation’s policies and procedures.

Contribute to the development of the service by attending focus groups/staff meetings, as required.

Liaise with the Furnished Package Officer in the management of furniture packages by monitoring that furniture is not damaged/ removed from the tenancy.

Recommend improvements to estates and carry out estate management functions.

Carry out Estate Walkabouts and patrols with the NHO for the service as designated by the Independent Living Manager or the Team Leader.

Deal with routine enquiries and correspondence within corporate time scales.

Prepare reports to Independent Living Manager/senior staff as required.

Liaise with external agencies, other departments, key stakeholders and community organisations as necessary to ensure effective service delivery.

Attend case conferences and problem-solving groups, as required.

Complete compliance/health and safety checks/risk assessments as required.

Meet appraisal targets and support the delivery and achievement of overall business objectives.

Develop One Vision Housings commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.

Comply with section 7 of the Health and Safety at Work Act and take reasonable care of your own health and safety and that of others who may be affected by your acts and omissions.

Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.

Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

To be successful in an Independent Living Officer role, the skills you will need:

Educated to GCSE standard of equivalent

Educated to CIH Level 3 Certificate in Housing Practice or willingness to study this qualification.

Previous experience of working with, and thorough understanding of dealing with vulnerable group.

Understanding of issues faced in a social housing environment.

Excellent interpersonal skills.

Ability to work under pressure and to manage own workload without direct supervision.

Ability to work in and adapt to a changing environment.

Ability to prioritise own workload in order to meet deadlines.

Good standard of ICT literacy and the confidence to use Microsoft Outlook, Word and Excel on a daily basis.

Knowledge and understanding of the role of social housing.

Commitment to customer care.

Willingness to seek responsibility.

Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.

To demonstrate The Sovini Groups values in your day-to-day job role Success, Passion, Authenticity, Courage, Enterprise.

Experience or Knowledge of the below would be advantageous but not essential:

Experience of liaising with social, medical and care agencies.

Previous experience of housing management.

Knowledge of housing legislation

So, if you are looking for as an Independent Living Officer role with:

Competitive salary – £27,507.52

Company incentive bonus scheme.

Hours 36 per week (Monday-Friday)

Agile working

28 days holiday increasing with service.

Cycle 2 Work Scheme.

Group personal pension scheme.

Life Assurance.

Career development opportunities.

Corporate discount scheme.

Staff well-being and feel-good programme.

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date 21st November 2024

Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.

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